Notifications

SuiteOp keeps you informed about everything happening across your operation — new tasks, device alerts, reservation changes, guest verification flags, integration health, and more. Notifications are delivered in three places: the Notifications popover in the sidebar, the dedicated Notifications page, and (depending on your preferences) email, text (SMS), and push.

Where notifications appear

Click Notifications (the bell) at the bottom of the sidebar to open a quick popover. It shows your 20 most recent notifications, read and unread, with an unread count badge. Filter chips across the top (All, Tasks, Reservations, Guests, Devices, Commerce, Automation, System) narrow the list and show their own unread counts. The popover also has Mark all as read and a View all link to the full page. Use it for a quick scan without leaving the page you are on.

Notifications page

Click View all in the popover to open the full Notifications page. The page supports:

Section filter — narrow the list to Tasks, Reservations, Guests, Devices, Commerce, Automation, or System.
Show all / Show unread only — toggle between the full history and just unread items.
Time buckets — items are grouped under Today, Yesterday, Earlier this week, and Earlier.
Infinite scroll — older notifications load automatically as you scroll to the bottom.
Occurrence count — when the same event fires repeatedly (e.g. a thermostat fluctuating around a threshold), notifications collapse into one row that shows ×N occurrences instead of flooding the list.

Per-item actions

Hover any notification to reveal a dismiss (×) button. Click it to archive that single item — the row disappears from your inbox immediately. Archived notifications aren’t deleted: they move to the Archived view, where you can bring them back at any time (see Archived view below).

To clear several at once:

Click Select in the page header.
Tick the checkboxes on the rows you want to archive — or click Select all to grab everything visible.
Click Archive (N) in the action bar.
SuiteOp moves the items to the Archived view and shows a confirmation toast.

Use Mark all as read in the page header to clear unread badges without archiving anything. It applies to the section you have selected, so pick All first to clear everything.

Archived view

Archiving hides a notification from your inbox but keeps it around, so you can always recover something you cleared by mistake.

Click the Archived button in the page header to switch from your inbox to the archived list — a Viewing archived notifications subtitle confirms where you are. Click Inbox to switch back.
The archived view shows both read and unread items. The Show unread only toggle and Mark all as read are hidden here, since neither applies to already-archived notifications.
To bring a single notification back, hover it and click the Restore button — it leaves the archived list and returns to your inbox.
To restore several at once, click Select, tick the rows (or Select all), then click Restore (N) in the action bar.

What can trigger a notification

SuiteOp sends notifications for these events. You control delivery channels per event from your profile (see below).

The events below are listed as they are grouped in your notification preferences.

Group	Events
Tasks	Task assigned · Added as collaborator · New comment on task · Mentioned in a comment · Task completed · Task reassigned · New issue reported
Reservations	New reservation · Reservation cancelled · Check-in changed · Check-out changed · Reservation dates changed · Property changed · Blacklist match · Reservation needs review
Devices	Device offline · Battery low · Lock jammed · Noise alert · Temperature alert · Humidity alert · CO2 alert · Integration disconnected
Commerce	Guest requested an upsell · Payment failed · Payment disputed · Deposit hold renewal failed · Deposit charged after renewal failed · Deposit refund failed
Guest verification	Guest requires manual review · Flagged pre-check answer · Guest message · Guest waiting too long · Escalated to you · Escalation with nobody to take it · Opal needs help
System	New member invited
Other	Team chat message · Daily digest (morning) · Daily digest (evening)

Urgent events are delivered even during quiet hours. They include Lock jammed, Payment disputed, Deposit refund failed, and an Integration disconnected alert raised because the integration’s credentials were rejected, its syncing failed repeatedly, or its calendar feed stopped responding (an admin removing an integration is not urgent). Some alerts become urgent only in certain situations — for example, a Blacklist match or Reservation needs review for a guest who has already checked in, or a Deposit hold renewal failed alert when the fallback charge also failed.

When an integration recovers, SuiteOp moves its Integration disconnected alert to the Archived view for you — nobody on your team cleared it — and that is what lets a later disconnection alert you again. An account that stays disconnected produces only one alert for that continuous outage.

Notification preferences

Each member controls their own delivery preferences from Profile → Notifications.

Quiet hours

Suppress non-urgent email, text, and push notifications during a daily window. Urgent alerts always go through.

Enable quiet hours — turn the window on or off.
Start / End — pick local times (22:00–07:00 by default).
Timezone (IANA) — IANA timezone string (e.g. Europe/London).

Delivery channels

Turn an entire channel off in one click, then click Save channels. A channel that is off stays visible in the events matrix below, but its checkboxes are greyed out. Channels:

Email — sent to the address on your profile.
Text (SMS) — requires a verified phone number. Click Verify phone if your number isn’t verified yet — a Verify a phone for text notifications dialog opens, you enter a mobile number from the US or Canada (+1), and a 6-digit code is texted to you to confirm it. Text notifications are currently available only for US and Canada (+1) numbers; other regions can’t enable the SMS channel.
Push — always on and managed by your devices: push notifications reach each device where you have signed in to the SuiteOp mobile app and allowed notifications.

Events matrix

Below the channel toggles, the events matrix lets you choose, per event, which channels should reach you. Unchecked rows stay quiet on that channel. The matrix is grouped by category (Tasks, Reservations, Devices, Commerce, Guest verification, System, Other) and shows the description of each event so you know exactly when it fires. Not every event starts with every channel on: for example, Payment failed, the deposit alerts, Blacklist match, and Reservation needs review start with text and push off.

Saving and testing

Changes to the events matrix and quiet hours are not saved until you click Save Changes — a banner reminds you when there are unsaved changes, and Discard changes undoes them.
Use Send test on the Email and SMS rows to confirm delivery is working. The Send test button only appears once that channel is actually saved on — if you just flipped the channel toggle, click Save channels first and the button shows up.
Test text messages are rate-limited so a stuck button can’t flood your phone: there’s a 30-second cooldown between sends and a cap of 5 per hour. If you hit the limit, SuiteOp tells you how long to wait before trying again.
Reset to defaults restores every event toggle to its default as soon as you confirm; no Save is needed.

Tips & troubleshooting

Not getting SMS? Open Profile → Notifications and check the SMS row in Delivery channels. If it shows Verify phone to enable, click Verify phone to receive a code. Text notifications work only with US and Canada (+1) mobile numbers — if you enter a number from another region, the dialog tells you the channel isn’t supported there.
Not getting push? Push is delivered only to devices where you have signed in to the SuiteOp mobile app and allowed notifications.
Too many alerts — narrow the events matrix, or enable Quiet hours so only urgent events reach you outside business hours.
Repeated alerts for the same thing — they collapse into one row with a ×N occurrences badge instead of duplicating, and temperature alerts keep low and high readings as separate rows so you can tell which side of the range tripped.

Mobile app notifications — How notifications behave in the mobile app
Workflow automations: Slack notifications — Custom Slack messages from workflows
Folio — Where upsell-request notifications take you
Task Management — Task assignment and comment notifications