Dashboard Tour

When you log in to SuiteOp, you land on your Home dashboard. From there, the sidebar on the left takes you everywhere else in the platform.

The sidebar on the left is your main navigation tool. It’s organized into labeled groups, and pages that belong to an area are tucked inside that area’s entry. You can collapse the sidebar to icon-only mode by clicking the rail on its edge, giving you more screen space when needed.

The sidebar only shows pages your role gives you access to, so teammates with different permissions may see fewer entries than you do.

Organization Switcher and Search

At the very top of the sidebar, the organization switcher displays your current organization (see below). Just under it, Search anything opens search — you can also press Cmd+K on Mac or Ctrl+K on Windows. Find properties, property groups, reservations, devices, tasks, teammates, and elements — including an element’s serial number. You can also search for pages, settings, views, and actions: try Import reservation to open the PMS import form directly. Available destinations and actions depend on your permissions. Reservations pulled from your PMS become searchable as soon as they sync.

Platform

Home — A customizable dashboard of widgets that double as navigation, with a pinned Needs Attention band for time-sensitive items. See Home Dashboard.
Setup — Your setup hub for getting the account fully operational. See Initial Setup & Onboarding.
Opal — Opens Opal, SuiteOp’s AI assistant, full-page. See Getting Started with Opal.

Operations

Properties — All your rental units and property groups
Devices — Your connected locks, thermostats, and sensors, with an Alerts tab for device alerts
Reservations — Expand to open the Reservation list and the guest Blacklist. The Blacklist appears only for team members who can modify reservations and have access to all properties.
Folio — All charges and payments across every reservation, with filters, KPIs, and bulk actions. Visible if you have the View payments permission. See Folio.
Tasks — Expand to open My Tasks, All Tasks, Opportunities, and Costs & Approvals (for approving costs, timesheets, and time off; shown if you can approve time entries)
Shifts — Expand to open the Shift Schedule and shift Settings
Analytics — Operational KPIs, charts, and exports

Agents

Agents — Your automations. The page has tabs for Playbooks, Profiles (marked Soon), and Logs; a Tools tab appears if you have the Manage Organization permission. See Agents.

Communication

Inbox — Unified messaging with guests across all channels. Inbox labels, routing, and agents are configured under Settings.

Configuration

Settings opens the Settings landing page, organized into four categories: Guest Portal, Operations, Inbox, and General. When you open a settings page, the tabs across the top show only the pages in that category. Portals, Brands, Upsells, and White Labeling are under Guest Portal; Element Catalog, Booking sources, Departments, Task Templates, and Scheduler are under Operations; Email Templates, Payments, Translations, and API access (the Developer page) are under General. A back button beside each Settings title returns to the landing page.

Below the main groups, separated by a divider, you will find:

Notifications — Opens a notifications popover with section filters and Mark all as read. Use View all in the popover for the full-page view with infinite scroll, bulk archive, and per-channel preferences. See Notifications.
Integrations — Connect and manage third-party services (PMS, Stripe, Slack, device providers)
Rewards — Opens Refer & Earn with a Milestones tab for achievement tracking and new-payout indicators
Organization — Expand to access Members (user management) and Billing (subscription and payment info)

At the bottom of the sidebar:

Support — Opens the SuiteOp support messenger
Send feedback — Tell the SuiteOp team what’s broken, missing, or could be better (see below)
Help Center — Opens the SuiteOp help center in a new tab
User menu — Shows your name and organization. Click it to open your Profile, choose a Theme (Light, Dark, or System), change the dashboard language, or Log out. See Dashboard Language.

Contacting SuiteOp Support

Click Support at the bottom of the sidebar to open the messenger and chat with the SuiteOp team. The messenger is part of the signed-in dashboard and does not appear in guest portals.

Sending Feedback

Use Send feedback for product suggestions and bug reports rather than urgent help — for anything blocking you right now, use Support. Pick a type (Bug, Idea, or Improvement), describe what happened and what you expected, and optionally attach screenshots — Capture this screen grabs the page you’re on — or a narrated screen recording with Record screen. Screen recording works in Chrome and Edge.

Organization Switcher

At the top of the sidebar, the organization switcher displays your current organization. If you belong to multiple organizations, click it to switch between them, or choose Create Organization to start a new one. All data in SuiteOp is scoped to the selected organization — switching orgs changes everything you see.

Key Pages to Visit First

If you are new to SuiteOp, here are the pages worth visiting first to get oriented:

Page	Where to find it	What you will see
Home	Platform	Overview of your operational status
Setup	Platform	What’s left to set up in your account
Properties	Operations	All your rental units and their current status
Reservations > Reservation list	Operations	Upcoming and active bookings
Folio	Operations	All charges and payments across reservations
Tasks	Operations	Tasks assigned to you and task operations
Integrations	Bottom navigation	Connected services and available integrations
Organization > Members	Bottom navigation	Team members and their roles